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Live view of current incidents across the iTEAM network.

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There are no active incidents at the moment.

MAJOR RESOLVED

Link Africa – Localized outage in Durban central area

Please note that Link Africa have some issues with their core in Durban central and this is adding latency to a few links in the Durban CBD.

We have asked them to investigate.
UPDATE – 05 May 2026 15:52
LA has escalated the fault to Ops for further investigation
Affected services:
Link Africa – KZN
Last updated: 06 May 2026 08:03 iTEAM NOC
MAJOR RESOLVED

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the Arbour Crossing/Amanzimtoti region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.

UPDATE – 08 Apr 2026 09:17
Route Impacted: Arbour (Amanzimtoti) and LA Prospection Node
Number of Cables Effected: 6
Suburb: City:Amanzimtoti
Number of Resources Required: 3 teams
Cause Of Damage: Cable damaged by Municipality Water department. The cable is covered with water and soill
Civil - Scope of work: Repair ducts. Float new cables to existing HHs and splice.
ETR for Civil: Pending
Materials required for Civil work: Pending
Fibre - Scope of work: float new cables and splice all fibres to create new joints
ETR for Fibre: Pending
Total ETR: Pending
Affected services:
Link Africa – KZN
Last updated: 08 Apr 2026 15:57 iTEAM NOC
MAJOR RESOLVED

Link Africa – Localized outage in Berea area

We are experiencing a localized outage on the LA network in the Berea region. Link Africa have had 3 of these issues over the weekend and are working to provide a permanent fix. Services will be restored as soon as repairs are completed.

UPDATE – 07 Apr 2026 12:03
LA techs are onsite, both fibers disconnected at 9,8km
Affected services:
Link Africa – KZN
Last updated: 08 Apr 2026 07:58 iTEAM NOC
MAJOR RESOLVED

Localized power outage

We are currently experiencing a localized outage in the Mangrove region due to a power-related issue. Initial indications suggest a commercial power failure or an electrical infrastructure fault affecting the site. Engineers are attending and services will be restored as soon as power is recovered and the affected infrastructure has stabilized.

Last updated: 26 Mar 2026 16:31 iTEAM NOC
MAJOR RESOLVED

Mangrove Core - Power Issue

We are aware of a power-related issue affecting one of the Mangrove core devices. This may result in intermittent connectivity or service disruption for some clients. Our technical team is actively investigating and working to restore full service as quickly as possible. Further updates will be provided as soon as more information becomes available.

Last updated: 19 Mar 2026 15:08 iTEAM NOC
MAJOR RESOLVED

Dark Fibre Africa – Localized outage

We are experiencing a localized outage on the DFA network in the Umhlanga/Durban North region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.

Affected services:
Dark Fibre Africa – KZN
Last updated: 16 Mar 2026 10:38 iTEAM NOC
MAJOR RESOLVED

Dark Fibre Africa – Localized outage

We are experiencing a localized outage on the DFA network in the Durban area. Upstream engineers are investigating. We will provide further updates as they are received.

Affected services:
Dark Fibre Africa – KZN
Last updated: 03 Mar 2026 14:06 iTEAM NOC
MAJOR RESOLVED

KZN to GP NLD Fault

We are currently experiencing a fault on our NLD route between KZN and GP. Engineers are investigating.

UPDATE – 25 Feb 2026 12:11
Engineers have located the fault and busy implementing a fix. We are monitoring closely.
UPDATE – 25 Feb 2026 16:10
The issue has been resolved. Engineers are monitoring closely to ensure stability.
Affected services:
Link Africa – KZN Dark Fibre Africa – KZN Metro Fibre Networx – KZN
Last updated: 26 Feb 2026 15:57 iTEAM NOC
MAJOR RESOLVED

DFA - Durban

All of the DFA links in Durban city are currently out of service due to a cable break.

Affected services:
Dark Fibre Africa – KZN
Last updated: 21 Feb 2026 20:53 iTEAM NOC
INFO RESOLVED

Planned Maintenance – Teraco DBN Core Failover Test

Scheduled Maintenance - 18/01/2026 at 06:00 to 07:00
We will be performing planned maintenance on the Teraco DBN core to test fail-over behavior in the event of an NLD KZN link failure.
No impact is anticipated. Should any unexpected behavior occur, services can be restored immediately.

Affected services:
Link Africa – KZN Dark Fibre Africa – KZN Metro Fibre Networx – KZN
Last updated: 21 Feb 2026 08:09 iTEAM NOC
MAJOR RESOLVED

Vocale – Intermittent Call Issues

We are currently experiencing service degradation on the Vocale platform which may result in inbound and outbound call failures or unexpected disconnections.

Our engineers are actively investigating and working to restore full service. Further updates will be provided as soon as more information becomes available.
UPDATE – 19 Feb 2026 11:49
Engineers have isolated the fault and implemented a fix. We are monitoring closely to ensure ongoing stability.
Affected services:
Inbound call issues Outbound call issues Phones / SIP accounts not registering
Last updated: 20 Feb 2026 10:15 iTEAM NOC
MAJOR RESOLVED

Link Africa - Berea node down

Link Africa have a fault at the Berea Node. The OLT is faulty and they are replacing it.

UPDATE – 19 Feb 2026 10:08
The OLT at Berea is damaged. LA are currently sourcing a replacement unit, and the estimated time to restore services is approximately 4 hours.
UPDATE – 19 Feb 2026 12:11
LA has sourced the replacement unit and is currently in the process of removing the faulty unit to install the new one.
Affected services:
Link Africa – KZN
Last updated: 19 Feb 2026 13:04 iTEAM NOC
MAJOR RESOLVED

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the KZN region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.

Affected services:
Link Africa – KZN
Last updated: 19 Feb 2026 06:51 iTEAM NOC
MAJOR RESOLVED

Credit Services portal

We have a failure of one of our hosts which is managing the credit portal. We are working on resolving this issue.

Affected services:
Virtual Server
Last updated: 17 Feb 2026 15:13 iTEAM NOC
MAJOR RESOLVED

Dark Fibre Africa – Localized outage

We are experiencing a localized outage on the DFA network in the PMB/Midlands region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.

UPDATE – 13 Feb 2026 12:25
Tech tested Core link:NFA31-0000521 (between Pinetown and Teraco_Riverhorse) from site: TERACO and received full distance with 1.2dB fiber loss at 9.039km and 1dB loss at 17.125km.
Team is busy localizing.
UPDATE – 14 Feb 2026 07:41
Techs are battling to locate the last losses at 17.125km as it seems to be on the length of the cable. However, they now sourcing to divert the fibres.
DFA core link NFA31-0000521 still testing down and issue has been escalated to core team for further investigation.
Affected services:
Dark Fibre Africa – KZN
Last updated: 14 Feb 2026 11:35 iTEAM NOC
MAJOR RESOLVED

Hosting - Virtual server

We are picking up issues with the Vocale environment, engineers are busy investigating.

UPDATE – 14 Feb 2026 09:53
Engineers have confirmed that the fault is power-related and are currently implementing a fix.
UPDATE – 14 Feb 2026 10:15
VoIP systems restored, engineers are monitoring stability.
Affected services:
Inbound call issues Outbound call issues
Last updated: 14 Feb 2026 11:34 iTEAM NOC
MAJOR RESOLVED

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the Tygervalley Mall region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.

UPDATE – 11 Feb 2026 10:55
LA is aware of the connectivity issues at the mall and is currently attending to the matter.
Affected services:
Link Africa – CPT
Last updated: 11 Feb 2026 16:10 iTEAM NOC
MAJOR RESOLVED

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the Bluff region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.

UPDATE – 29 Jan 2026 18:47
Please note techs are busy diverting fibers.
Affected services:
Link Africa – KZN
Last updated: 30 Jan 2026 17:15 iTEAM NOC
MAJOR RESOLVED

Dark Fibre Africa – Latency and packet loss

We are aware of increased latency and intermittent packet loss affecting clients on the DFA network in this region. Our team is working with the upstream network operator to identify the cause and restore normal performance.

UPDATE – 29 Jan 2026 11:24
Issues have been isolated and engineers are currently implementing a re-routing fix.
Affected services:
Dark Fibre Africa – KZN Dark Fibre Africa – JHB Dark Fibre Africa – CPT
Last updated: 29 Jan 2026 14:04 iTEAM NOC