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No active incidents reported

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NO OPEN INCIDENTS
0Open incidents
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40Resolved in our records

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Incident history

MinorResolved

Link Africa – Localized outage in the Bluff area

We are experiencing a localized outage on the LA network. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Incident updates 2 updates · latest first

UPDATE – 04 Nov 2026 16:51

Cable is burnt in one of the manholes. This will require more techs to assist with rebuilding the manhole.

UPDATE – 04 Nov 2026 16:04

Link Africa techs are on site and investigating why this node is isolated.
Updated 05 Nov 2026, 06:16 SASTiTEAM NOC
MinorResolved

Link Africa – Gateway node

We are experiencing a localized outage on the LA network in this region. Initial indications suggest a fibre break or physical damage to infrastructure in the Gateway node. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Incident updates 1 updates · latest first

UPDATE – 30 Oct 2026 13:24

Technicians are on-site testing 1.6km from the splitter.
Updated 02 Nov 2026, 10:12 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the Berea region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Incident updates 2 updates · latest first

UPDATE – 23 Oct 2026 16:15

Please note that the team is still busy attending to the fault onsite.

The current ETR is 18:30

UPDATE – 23 Oct 2026 14:14

Please note that new MCUD card is installed, the LA team are starting with configurations
Updated 24 Oct 2026, 16:56 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the Bluff region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Updated 23 Oct 2026, 03:05 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the Berea region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Incident updates 2 updates · latest first

UPDATE – 19 Oct 2026 07:43

The fault has been discovered and the teams are working on repairing the broken cable.

UPDATE – 18 Oct 2026 20:34

NODE ISOLATION
Durban CBD,Berea,Morningside,Comcity,Westway and Westville
Core nodes impacted:Durban CBD,Berea,Morningside,Comcity,Westway and Westville
Route Impacted:
Number of Cables Effected: N/A
Suburbs Impacted:
Cause Of Fault: still under investigation
ETA : Techs are onsite
Updated 19 Oct 2026, 13:26 SASTiTEAM NOC
MajorResolved

Link Africa - Various outages

LA are currently experiencing difficulties in the following areas:
Bluff,
Pinetown.

We are communicating with them.
Link Africa – KZN
Incident updates 3 updates · latest first

UPDATE – 14 Oct 2026 13:54

We have noted that the links have now stabilised.

UPDATE – 14 Oct 2026 09:43

NODE Isolation durbancbd,Mthatha,inkwazi, mdantsane,cityview,Musgrave, the avenues, la lucia, gateway, watercrest, newcatsle,westown

Core nodes impacted:durbancbd,Mthatha,inkwazi, mdantsane,cityview,musgrave, the avenues, la lucia, gateway, watercrest, newcatsle,westown

Route Impacted:
Number of Cables Effected: N/A

Cause Of Fault: still under investigation
ETA : not yet confirmed

UPDATE – 14 Oct 2026 09:04

Please note that this issue has expanded to LA having issues all across Durban and up to Pietermaritzburg.

Please note that this is affecting our wireless network too.
Updated 14 Oct 2026, 13:58 SASTiTEAM NOC
MajorResolved

Dark Fibre Africa – Localized outage

We are experiencing a localized outage on the DFA network in the JHB region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Dark Fibre Africa – JHB
Incident updates 1 updates · latest first

UPDATE – 17 Sep 2026 15:07

The issue has been isolated to the Teraco Isando environment.
Initial investigations indicate that a fiber link between JB3 and JB1 has been damaged while Teraco contractors were carrying out infrastructure work for a new client.
Multiple DFA resources are currently onsite to assist with investigation.
Updated 17 Sep 2026, 15:32 SASTiTEAM NOC
MinorResolved

Link Africa – Area outage affecting our wireless services in Durban

Please be advised that issues with our wireless network are as a result of Link Africa having problems on their network. We are working on it.
Link Africa – KZN
Incident updates 1 updates · latest first

UPDATE – 13 Aug 2026 13:14

Durban Central appears stable. Bluff links are still affected.
Updated 13 Aug 2026, 13:39 SASTiTEAM NOC
MajorResolved

VoIP - Phones / SIP accounts not registering

A number of SIP devices are showing offline due to a platform-level registration issue. Our engineers are actively investigating and will update shortly.
Phones / SIP accounts not registering
Updated 31 Jul 2026, 14:06 SASTiTEAM NOC
MajorResolved

Network performance degradation

We are currently investigating increased latency and intermittent packet loss affecting network performance on one of our upstream connectivity paths.
Incident updates 1 updates · latest first

UPDATE – 28 Jul 2026 15:40

Our technical team is working closely with the upstream provider to identify and resolve the issue. Connectivity remains available, although some users may experience slower response times or intermittent performance degradation.
Updated 28 Jul 2026, 18:17 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the DBN North region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Updated 22 Jul 2026, 16:32 SASTiTEAM NOC
MajorResolved

Link Africa – Area outage in Durban, Ballito, Umhlanga and Bluff

Please note that Link Africa have a major outage across KZN.
Link Africa – KZN
Incident updates 2 updates · latest first

UPDATE – 22 Jul 2026 10:05

All sites are back online.

UPDATE – 22 Jul 2026 10:02

Some sites have restored.
Updated 22 Jul 2026, 10:09 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage in Amanzimtoti area

Please note that we know about the fault in the Durban South region. We have Link Africa working on it.
Link Africa – KZN
Updated 20 Jul 2026, 17:46 SASTiTEAM NOC
MajorResolved

VoIP - Outbound call issues

We are experiencing outbound call failures across certain number prefixes. The issue appears to be related to a Telkom fault and our engineers are working with the upstream carrier to investigate a possible routing issue.
Outbound call issues
Incident updates 2 updates · latest first

UPDATE – 13 Jul 2026 11:47

Outbound calling has now been restored and is operating normally

UPDATE – 13 Jul 2026 11:10

Telkom issue confirmed and escalated accordingly
Updated 13 Jul 2026, 13:45 SASTiTEAM NOC
MajorResolved

Dark Fibre Africa – Localized outage

We are experiencing a localized outage on the DFA network in the DBN region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Dark Fibre Africa – KZN
Updated 23 Jun 2026, 15:16 SASTiTEAM NOC
MajorResolved

Dark Fibre Africa – Localized outage

We are experiencing a localized outage on the DFA network in the Centurion region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Dark Fibre Africa – KZN
Updated 17 Jun 2026, 12:04 SASTiTEAM NOC
MajorResolved

Dark Fibre Africa – Localized outage

We are experiencing a localized outage on the DFA network in the DBN region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Dark Fibre Africa – KZN
Incident updates 1 updates · latest first

UPDATE – 15 Jun 2026 21:46

The DFA technicians need to urgently relocate the DFA route K01P07 Cable 1 (72F) between DFA hand holes KH020266, KH020347, KH020439 and KH020350 to avoid damage by road construction. The road is being widened, and the DFA infrastructure will be severely damaged if the change is not completed in time.
Updated 17 Jun 2026, 12:04 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the Arbor/Amanzimtoti region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Incident updates 2 updates · latest first

UPDATE – 15 Jun 2026 11:27

Sites are busy restoring

UPDATE – 15 Jun 2026 11:15

We have logged this through to LA to investigate further
Updated 15 Jun 2026, 13:00 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in DBN CBD region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Incident updates 1 updates · latest first

UPDATE – 29 May 2026 09:29

Route Impacted: CBD Core Route(CBD, Umbilo, Berea, Musgrave, Point Waterfront)
Number of Cables Effected: 5 (Control Joint)
Suburb: City:Durban CBD
Number of Resources Required: 4 teams
Cause Of Damage: Main Control Fibre Enclosure Stolen, cables vandalized
Civil - Scope of work: retrieve slack from HH
ETR for Civil: Complete
Materials required for Civil work: N/A
Fibre - Scope of work: install new Joint, test from client and pop, identify and align fibres from client to DBN CBD pop.
ETR for Fibre: 5pm
Total ETR: Pending
Pictures Provided: Yes
Temp or Permanent replacement : Permanent
Updated 30 May 2026, 12:17 SASTiTEAM NOC
MinorResolved

Link Africa – Localized outage at Virginia airport

Please note that we logged this yesterday and await a technician to repair. The airport is working on our failover link.
Link Africa – KZN
Updated 20 May 2026, 08:12 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network throughout the KZN region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Updated 16 May 2026, 07:05 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage in Durban central area

Please note that Link Africa have some issues with their core in Durban central and this is adding latency to a few links in the Durban CBD.

We have asked them to investigate.
Link Africa – KZN
Incident updates 1 updates · latest first

UPDATE – 05 May 2026 15:52

LA has escalated the fault to Ops for further investigation
Updated 06 May 2026, 08:03 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the Arbour Crossing/Amanzimtoti region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Incident updates 1 updates · latest first

UPDATE – 08 Apr 2026 09:17

Route Impacted: Arbour (Amanzimtoti) and LA Prospection Node
Number of Cables Effected: 6
Suburb: City:Amanzimtoti
Number of Resources Required: 3 teams
Cause Of Damage: Cable damaged by Municipality Water department. The cable is covered with water and soill
Civil - Scope of work: Repair ducts. Float new cables to existing HHs and splice.
ETR for Civil: Pending
Materials required for Civil work: Pending
Fibre - Scope of work: float new cables and splice all fibres to create new joints
ETR for Fibre: Pending
Total ETR: Pending
Updated 08 Apr 2026, 15:57 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage in Berea area

We are experiencing a localized outage on the LA network in the Berea region. Link Africa have had 3 of these issues over the weekend and are working to provide a permanent fix. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Incident updates 1 updates · latest first

UPDATE – 07 Apr 2026 12:03

LA techs are onsite, both fibers disconnected at 9,8km
Updated 08 Apr 2026, 07:58 SASTiTEAM NOC
MajorResolved

Localized power outage

We are currently experiencing a localized outage in the Mangrove region due to a power-related issue. Initial indications suggest a commercial power failure or an electrical infrastructure fault affecting the site. Engineers are attending and services will be restored as soon as power is recovered and the affected infrastructure has stabilized.
Updated 26 Mar 2026, 16:31 SASTiTEAM NOC
MajorResolved

Mangrove Core - Power Issue

We are aware of a power-related issue affecting one of the Mangrove core devices. This may result in intermittent connectivity or service disruption for some clients. Our technical team is actively investigating and working to restore full service as quickly as possible. Further updates will be provided as soon as more information becomes available.
Updated 19 Mar 2026, 15:08 SASTiTEAM NOC
MajorResolved

Dark Fibre Africa – Localized outage

We are experiencing a localized outage on the DFA network in the Umhlanga/Durban North region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Dark Fibre Africa – KZN
Updated 16 Mar 2026, 10:38 SASTiTEAM NOC
MajorResolved

Dark Fibre Africa – Localized outage

We are experiencing a localized outage on the DFA network in the Durban area. Upstream engineers are investigating. We will provide further updates as they are received.
Dark Fibre Africa – KZN
Updated 03 Mar 2026, 14:06 SASTiTEAM NOC
MajorResolved

KZN to GP NLD Fault

We are currently experiencing a fault on our NLD route between KZN and GP. Engineers are investigating.
Link Africa – KZNDark Fibre Africa – KZNMetro Fibre Networx – KZN
Incident updates 2 updates · latest first

UPDATE – 25 Feb 2026 16:10

The issue has been resolved. Engineers are monitoring closely to ensure stability.

UPDATE – 25 Feb 2026 12:11

Engineers have located the fault and busy implementing a fix. We are monitoring closely.
Updated 26 Feb 2026, 15:57 SASTiTEAM NOC
MajorResolved

DFA - Durban

All of the DFA links in Durban city are currently out of service due to a cable break.
Dark Fibre Africa – KZN
Updated 21 Feb 2026, 20:53 SASTiTEAM NOC
InfoResolved

Planned Maintenance – Teraco DBN Core Failover Test

Scheduled Maintenance - 18/01/2026 at 06:00 to 07:00
We will be performing planned maintenance on the Teraco DBN core to test fail-over behavior in the event of an NLD KZN link failure.
No impact is anticipated. Should any unexpected behavior occur, services can be restored immediately.
Link Africa – KZNDark Fibre Africa – KZNMetro Fibre Networx – KZN
Updated 21 Feb 2026, 08:09 SASTiTEAM NOC
MajorResolved

Vocale – Intermittent Call Issues

We are currently experiencing service degradation on the Vocale platform which may result in inbound and outbound call failures or unexpected disconnections.

Our engineers are actively investigating and working to restore full service. Further updates will be provided as soon as more information becomes available.
Inbound call issuesOutbound call issuesPhones / SIP accounts not registering
Incident updates 1 updates · latest first

UPDATE – 19 Feb 2026 11:49

Engineers have isolated the fault and implemented a fix. We are monitoring closely to ensure ongoing stability.
Updated 20 Feb 2026, 10:15 SASTiTEAM NOC
MajorResolved

Link Africa - Berea node down

Link Africa have a fault at the Berea Node. The OLT is faulty and they are replacing it.
Link Africa – KZN
Incident updates 2 updates · latest first

UPDATE – 19 Feb 2026 12:11

LA has sourced the replacement unit and is currently in the process of removing the faulty unit to install the new one.

UPDATE – 19 Feb 2026 10:08

The OLT at Berea is damaged. LA are currently sourcing a replacement unit, and the estimated time to restore services is approximately 4 hours.
Updated 19 Feb 2026, 13:04 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the KZN region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Updated 19 Feb 2026, 06:51 SASTiTEAM NOC
MajorResolved

Credit Services portal

We have a failure of one of our hosts which is managing the credit portal. We are working on resolving this issue.
Virtual Server
Updated 17 Feb 2026, 15:13 SASTiTEAM NOC
MajorResolved

Dark Fibre Africa – Localized outage

We are experiencing a localized outage on the DFA network in the PMB/Midlands region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Dark Fibre Africa – KZN
Incident updates 2 updates · latest first

UPDATE – 14 Feb 2026 07:41

Techs are battling to locate the last losses at 17.125km as it seems to be on the length of the cable. However, they now sourcing to divert the fibres.

DFA core link NFA31-0000521 still testing down and issue has been escalated to core team for further investigation.

UPDATE – 13 Feb 2026 12:25

Tech tested Core link:NFA31-0000521 (between Pinetown and Teraco_Riverhorse) from site: TERACO and received full distance with 1.2dB fiber loss at 9.039km and 1dB loss at 17.125km.

Team is busy localizing.
Updated 14 Feb 2026, 11:35 SASTiTEAM NOC
MajorResolved

Hosting - Virtual server

We are picking up issues with the Vocale environment, engineers are busy investigating.
Inbound call issuesOutbound call issues
Incident updates 2 updates · latest first

UPDATE – 14 Feb 2026 10:15

VoIP systems restored, engineers are monitoring stability.

UPDATE – 14 Feb 2026 09:53

Engineers have confirmed that the fault is power-related and are currently implementing a fix.
Updated 14 Feb 2026, 11:34 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the Tygervalley Mall region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – CPT
Incident updates 1 updates · latest first

UPDATE – 11 Feb 2026 10:55

LA is aware of the connectivity issues at the mall and is currently attending to the matter.
Updated 11 Feb 2026, 16:10 SASTiTEAM NOC
MajorResolved

Link Africa – Localized outage

We are experiencing a localized outage on the LA network in the Bluff region. Initial indications suggest a fibre break or physical damage to infrastructure. Upstream engineers are attending. Services will be restored as soon as repairs are completed.
Link Africa – KZN
Incident updates 1 updates · latest first

UPDATE – 29 Jan 2026 18:47

Please note techs are busy diverting fibers.
Updated 30 Jan 2026, 17:15 SASTiTEAM NOC
MajorResolved

Dark Fibre Africa – Latency and packet loss

We are aware of increased latency and intermittent packet loss affecting clients on the DFA network in this region. Our team is working with the upstream network operator to identify the cause and restore normal performance.
Dark Fibre Africa – KZNDark Fibre Africa – JHBDark Fibre Africa – CPT
Incident updates 1 updates · latest first

UPDATE – 29 Jan 2026 11:24

Issues have been isolated and engineers are currently implementing a re-routing fix.
Updated 29 Jan 2026, 14:04 SASTiTEAM NOC